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Small Balance Commercial Servicing

For over 20 years, Ocwen has specialized in servicing small balance commercial loans. We currently service more than 6,000 loans nationwide, representing $2.4 billion in UPB. Ocwen manages loans nationwide covering a property mix of Industrial, Retail, Mixed Use, Office, Multifamily, and Bridge Loan assets. A tenured staff, state-of-the-art technology, broad experience, and proven best practices make Ocwen a servicer of choice in all aspects of small balance commercial portfolio management.

We employ the following when managing a small balance portfolio:

Leverage our expertise

  • Extensive borrower outreach capabilities
  • Existing management infrastructure with commercial oversight
  • Dedicated loss mitigation team with extensive commercial experience

Consultative Borrower Interaction

  • Business, property and tenant management with insight into the borrower' experience
  • Review of property and borrower financials
  • Determine and convey payment options to the borrower

Default Management

  • Monitor and attempt to hedge delinquency prior to grace period expiration
  • Begin front-end collections on the fourth day of delinquency
  • Engage special servicing team upon demand expiration or if default is imminent
  • Special Servicing manages loan until the delinquency is resolved or the loan is liquidated

Small Balance Commercial Loan Administration

  • Portfolio transfer and set-up
  • Document control
  • Cashiering
  • Investor reporting
  • Property inspections
  • Valuations
  • Watch list reporting



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